Frequently asked questions
Where do you ship to?
We ship to many countries around the globe including most countries in Europe, North America, and Pacific Asia. The full list is available below:
Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR, India, Indonesia, Ireland, Israel, Italy, Japan, Lithuania, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, and Vietnam.
We work with an on-demand order fulfillment company with facilities worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
Note: for delivery to China, please remember to write the address in Chinese and provide a phone number. Local authorities now also require us to collect a permanent resident number and/or a Chinese ID. We apologies for the inconvenience.
How fast are orders fulfilled & delivered?
Usually, it takes 2–5 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
How can I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your shipment, drop us an email at email@example.com.
Will I be charged customs for my order?
Our on-demand partner has manufacturing facilities around the globe, custom fees generally don't apply to customers in the US, Canada, the EU, Australia, Japan, and the UK. In addition, many countries set a value threshold for packages under which no custom duties are due.
However, please note that a customs and tax fee can still sometimes occur, and your orders can also exceptionally be fulfilled in a back-up facility outside of your country. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
What’s your return/refund policy?
Please refer to our dedicated page on this topic.
How do I know what size to get?
At the bottom of each product page of the apparel section, there is a table with sizes (length and chest). Please pay special attention to sizing, as our current return policy is unable to offer exchanges. For more information, please refer to our dedicated page on this topic.
What fabrics do you use?
Our T-shirts are 90% combed and ring-spun cotton, 10% polyester, providing a soft and light feel with just the right amount of stretch. The fabric weight is 142 g/m² (4.2 oz/yd²). It's unisex, and is comfortable and flattering for all profiles.
Any other questions?
Please feel free to get in touch with us at firstname.lastname@example.org. We will get back to you as soon as possible! Thank you for your visit.